Technical Troubleshooting

Common Technical Issues

If you are experiencing technical difficulties, try these solutions before contacting support.

Browser Compatibility

AcademyChamp works best on:

• Google Chrome (recommended)
• Mozilla Firefox
• Microsoft Edge
• Safari

Please ensure your browser is updated to the latest version.

Video Playback Issues

If videos are not loading:

• Check your internet connection speed (minimum 2 Mbps recommended)
• Disable ad-blocker extensions
• Clear your browser cache and cookies
• Try a different browser

Assessment Issues

During assessments:

• Ensure a stable internet connection
• Do not switch tabs or minimize the browser during proctored assessments
• Your answers are auto-saved every few seconds
• If disconnected, reconnect quickly and resume where you left off

Still Need Help?

If these solutions do not resolve your issue, please contact our support team with a detailed description of the problem, including your browser type and any error messages you see.